Returns / Exchange Policy
At SLATE, we aim to make your shopping experience enjoyable and hassle-free. If you need to return or exchange an item, please read the following guidelines to ensure a smooth process.
Eligibility for Returns & Exchanges
- Timeframe: Returns and exchanges must be initiated within 10 days of receiving your order.
- Condition of Items:
- Items must be unworn, unwashed, and in their original condition with all tags attached.
- Items must be returned in the original packaging.
- Proof of Purchase: A receipt or order confirmation is required for processing returns or exchanges.
Items Not Eligible for Return or Exchange
- Sale or clearance items.
- Customized or personalized items.
- Items with visible signs of use, damage, or alteration.
Return Process
- Initiate a Return: Contact our support team via email at support@wearslate.com to start the process. Provide your order number and reason for return.
- Shipping the Item: Once approved, you will receive instructions on where to send the item.
- Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.
- Use a trackable shipping method to ensure your return reaches us safely.
- Refund or Exchange Approval:
- If approved, refunds will be processed to your original payment method.
- Exchanges will be processed once the returned item is inspected and approved.
Exchange Process
- Exchanges are subject to product availability.
- If the requested item for exchange is unavailable, you can choose between a refund or store credit.
- Replacement items will be shipped within 5-7 business days after we receive and inspect the original item.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect:
- Contact us within 10 days of receiving the item with photos of the defect or issue.
- We will provide a prepaid return label and arrange for a replacement or full refund, including shipping costs.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at:
